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Frequently Asked Questions – Travelling on our Buses
FAQs – Travelling on our Buses
If travelling in a group, can passengers’ board at different stops e.g. Altnagelvin and Claudy?
Yes, but again, this can’t be booked in such detail, so if you have passengers getting on at different places, book the seats for the FIRST pickup (for example, Altnagelvin) and in the comments section add the additional stops (for example, “one passenger getting on at Claudy”)
Can I stop a bus and get off between stops?
Buses can only pick up and set down passengers at marked bus stops.
You must not attempt to board or alight from a moving bus or from a bus which is stationary at a point which is not a designated bus stop such as traffic lights and road works etc.
Is there car parking available?
Yes, there is ample car parking available in the Foyleside Shopping Centre car park and there is a special discounted rate for Airporter customers. See our car parking page for more details.
How much luggage can I carry?
To make sure all of our customers are comfortable and safe, we limit the size, type and quantity of luggage/belongings that you bring on our buses.
Each passenger is permitted to carry one large suitcase and one hand luggage bag each.
We reserve the right to refuse permission for you to bring any item on to our buses.
Can I bring sports equipment on the bus?
Unfortunately, we cannot carry golf clubs, surf boards, canoes, kayaks, bicycles (even those in a box) or any over sized sports or musical gear. Drivers will not be able to accommodate these items even if you have made a reservation.
Can I bring my pet on the bus?
Animals of any species are not permitted on any of our buses, either in the cabin with the passengers or in the storage compartment. Guide dogs and assistance dogs are allowed at all times.
Are you travelling with children and infants?
All Airporter passengers must have their own seat, including infants and children. Please book the exact number of passengers that are travelling in your party, including infants and children.
If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.
For the safety of your children we insist that all children use a car seat and it is your responsibility to provide an age appropriate seat. Airporter provides booster seats suitable for children not less than 3 years old.
Can I take food or drink on the bus?
Usually, yes but hot drinks should be in a suitable travel container such as a flask or takeaway coffee cup with a lid.
Alcohol is strictly forbidden at all times on any vehicle. Please be considerate and avoid eating and drinking items (such as strong smelling foods) which other customers may find unpleasant.
Can I use an E-Cig/vape on the bus?
Smoking and the use of electronic cigarettes are strictly forbidden at any time on our buses.
Do you have power sockets available on the bus?
Yes we are currently upgrading our fleet to luxury 16 seater vehicle’s all of these will be fitted with power points at specific seats As many of us now travel with i-phone, laptop, DVD players etc., and this is something we are asked for more frequently.
Is there a toilet on the bus?
Our buses do not have toilets on board. However, there are toilets in the Tourist Information Centre located beside the Airporter pick up point and on the ground floor of the Foyleside Shopping Centre.