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Frequently Asked Questions – Travelling on our Buses
FAQs – Travelling on our Buses
Is there car parking available?
Yes, there is ample car parking available in the Foyleside Shopping Centre car park and there is a special discounted rate for Airporter customers. See our car parking page for more details.
How much luggage can I carry?
To make sure all of our customers are comfortable and safe, we limit the size, type and quantity of luggage/belongings that you bring on our buses.
Each passenger is permitted to carry one large suitcase and one hand luggage bag each.
We reserve the right to refuse permission for you to bring any item on to our buses.
Can I bring sports equipment on the bus?
Unfortunately, we cannot carry golf clubs, surf boards, canoes, kayaks, bicycles (even those in a box) or any over sized sports or musical gear. Drivers will not be able to accommodate these items even if you have made a reservation.
Can I bring my pet on the bus?
Animals of any species are not permitted on any of our buses, either in the cabin with the passengers or in the storage compartment. Guide dogs and assistance dogs are allowed at all times.
Are you travelling with children and infants?
All Airporter passengers must have their own seat, including infants and children. Please book the exact number of passengers that are travelling in your party, including infants and children.
If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.
For the safety of your children we insist that all children use a car seat and it is your responsibility to provide an age appropriate seat. Airporter provides booster seats suitable for children not less than 3 years old.
Can I take food or drink on the bus?
As part of the changes to our post Covid-19 changes to procedures, all food and drink is prohibited on board with the exception of water
Can I use an E-Cig/vape on the bus?
Smoking and the use of electronic cigarettes are strictly forbidden at any time on our buses.
Do you have power sockets available on the bus?
Yes we are currently upgrading our fleet to luxury 16 seater vehicle’s all of these will be fitted with power points at specific seats As many of us now travel with i-phone, laptop, DVD players etc., and this is something we are asked for more frequently.
Is there a toilet on the bus?
Our buses do not have toilets on board. However, there are toilets in the Tourist Information Centre located beside the Airporter pick up point and on the ground floor of the Foyleside Shopping Centre.
Am I required to wear a face covering onboard?
For the protection of passengers and staff, face coverings are mandatory for the entire duration of the journey. Please ensure you have a face mask or face covering before you travel.
Only children under the age of six, and those with a valid medical reason supported by a letter from a medical practitioner are exempt. The letter must be available on request for Airporter staff to see.