Be Responsible. If you have any sickness or coronavirus symptoms, please change your plans and do NOT travel. You may be refused entry on your flight or at your destination if you display any coronavirus symptoms, including a temperature.

Reserve your ticket online at www.airporter.co.uk. We no longer accept cash payments…
Ensure you have a face mask or face covering for travelling on Airporter. You will not be permitted to travel without one, either with airporter, in the airport or on your flight.

Every vehicle is cleaned thoroughly before and after every journey.

Every vehicle is disinfected every day.

Every vehicle has been installed with an ELLAMP air filtration system to ensure a clean and well-ventilated space.

For the protection of passengers and staff, face coverings are mandatory for the entire duration of the journey. Please ensure you have a face mask or face covering before you travel.

We have a limited number of multipacks available to pre-order as part of your airporter booking. However, we recommend you bring you own face mask for the journey as we cannot guarantee the supply on board, and you will be refused travel if you do not have a face mask.
When boarding the vehicle, we ask all passengers to use the touch-free hand sanitizer at the entrance.
Food and drinks are now prohibited while on board, except for water.
Allow other passengers the time and adequate space to board and disembark. Maintain your distance when loading and unloading luggage.
Curtains and carpets have been removed to allow for more thorough deep cleaning.
Airporter staff will be wearing face coverings and will be behind perspex inside the vehicle.

Please be seated as quickly as possible. Please remain seated. Please do not move to another seat or touch other seats.

If travelling with another person, please sit together in a double seat to allow single seats for passengers travelling alone, where possible.
Before leaving the vehicle, please collect any of your personal waste.
Be respectful to other passengers and respectful to our staff. Airporter will not tolerate any abuse of our colleagues or anti-social behaviour on board our vehicles.
Be patient. We all need to work together to ensure travel is safe and secure for all of us.
If you a travelling with a child under 3 you are required to bring and fit your own car seat. All children under 3 must travel in a car seat.

In Partnership with the National Tourist Organisations of Great Britain & Northern Ireland.
In recognition that this business has confirmed that they have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

Airporter Questions Answered

At Airporter our customer services team are very happy to help or assist you in any way we can. However, before you call or drop us an email please do take a little time to look through our ‘Airporter Questions Answered’ where many of your questions and enquiries may be answered…

COVID-19 TRAVEL DISRUPTION

If you had a ticket booked with Airporter for travel between 21st March and 19th July while services were suspended, we are happy to re-book your journey at no additional cost. Please contact our customer services team by email at info@airporter.co.uk with your confirmation number.

Tickets | Refunds

All you need to know about purchasing tickets to travel with Airporter airport bus and our refund policies…

Travelling on our buses

All you need to know about travelling with Airporter, our do’s, don’ts, rules and regulations…

Delays | Misses

Flight delays, Airporter delays and what you can do in the event of missing your airport transfer…

What can I carry on board?

To ensure customers are comfortable and safe on our buses, we limit the size, type and quantity of luggage/belongings…

Lost Property

Information if you have lost or found property on our bus to Belfast Airports…..

Pickups | Drop Offs

With buses to Belfast International & Belfast City Airports we have a number of pickup and drop-off points available…

AIRPORTER BLOG

Airporter aims to make your travel experience as comfortable and easy as possible. Our blog will keep you up to date on any essential news and also offers helpful tips and information for safe travel.

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