Frequently Asked Questions

The best advice is YES. Passengers travelling to and from the Airport want to know that there seat are guaranteed and we do not want to disappoint anyone. If you have not booked however you can purchase tickets on the day providing there is availability on the coach. Click here to book now.

The coaches all depart and arrive from the front of our Head office, this is marked on the booking system as Airporter HQ Cityside. The address is 1 Bay Road Derry Londonderry BT48 7SH. We are located in the Da Vinci’s Complex at the bottom of the Culmore road just beside the Ulsterbank and are clearly visible from the roads approaching the Pennyburn roundabout from all directions.

Yes, but again, this can’t be booked in such detail, so if you have passengers getting on at different places, book the seats for the FIRST pickup (for example, Altnagelvin) and in the comments section add the additional stops (for example, “one passenger getting on at Claudy”)

The coach at the International Airport departs AND arrives at a bus stop opposite the entrance door. Here’s how we explain the location if you have arrived at the airport and are departing the International airport: Go out the exit doors and cross the pedestrian crossing. You’ll find yourself on a long pedestrian island; turn left and walk up the pedestrian island to where you’ll find two large bus stops. This is where you’ll find our Airporter coaches and the Translink buses (and timetables for both).

Yes, though by default. Our scheduled service connects both the George Best Belfast City airport AND the Belfast International Airport to Derry/Londonderry, so by default we also offer a connecting service between the airports and we always have seats available. These seats cost just £10.00 per person can be booked at the Belfast Welcome desk at either airport or purchased from the driver. Click here to see our fares.

It’s not necessary to have a printed copy of your ticket (though the truth is, our customers often feel more confident travelling with one, particularly on the journey FROM the airports). Whether you book by phone or online you will be issued with a CONFIRMATION number (or REFERENCE number, both mean the same thing) and this number is all you need as proof of booking and payment.

There are a number of ways to purchase Airporter tickets: The best way to book is online using our booking form, and it’s always best to purchase your tickets online before you travel. You can also book with our Customer Service Team – in the office or over the phone – and pay by cash or by card. If you arrive at the airport and you haven’t booked a seat, you can either purchase tickets (single or return) from the Belfast Welcome centre, located in the arrivals area of both Belfast International and George Best Belfast City airport. If you wait to purchase your ticket from the Airporter driver, you can only purchase a single fare and the driver will only be able to accept cash.

Drivers can only take cash for a one-way journey. This is however subject to availability and pre booking is always advised.

All child fares under 16 are half the adult fare and must be booked with an adult. All Airporter passengers must have their own seat, including infants. Please book the exact number of passengers that are travelling in your party, including infants.

Airporter has a small number of car seats available for loan, but we strongly recommend you bring your own car seat to ensure you have a seat suitable for your child’s age and weight. If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.

All Airporter passengers must have their own seat, including infants. Please book the exact number of passengers that are travelling in your party, including infants. All child fares under 16 are half the adult fare and must be booked with an adult.

Airporter has a small number of car seats available for loan, but we strongly recommend you bring your own car seat to ensure you have a seat suitable for your child’s age and weight. If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.

We have a few of the following car seats available for loan upon request:

We do not have any specific student discount rates. However, passengers can avail of our frequent discounts offered online. These are advertised via our social media links and website.

Airporter do not participate in any concessionary fare schemes.

This applies to all DfI Smartpasses (60+, 65+, ROI and half fare passes), Republic of Ireland Travel cards or UK bus passes.

For regular promotions and discounts please follow us on Facebook & Twitter

For full timetable information go to www.airporter.co.uk.

Cancellations must take place during office hours, 24 hours notice is required.

With Cancellation insurance a full refund will be applicable (less the cost of the insurance) for those who have not purchased the insurance a credit may be issued for the journey but not a refund. Once the journey has past, however, the tickets cannot be amended or refunded.

In the case of a partial cancellation i.e the cancellation of one leg of your journey, you will be refunded the difference in a one way & return journey (not half a return fare).

You can find our timetable by clicking here.

Details of the departure times from Derry ~ Londonderry to Belfast International Airport, the bus to Belfast City Airport and bus departures from the Belfast Airports to Derry ~ Londonderry can be found there.

Drop offs are available on Belfast Airport Altnagelvin / Belfast Airport to Altnagelvin, Belfast Airport to Claudy / Claudy to Belfast Airport, Belfast airport to Dungiven / Dungiven to Belfast Airport, Maghera Flyover and Belfast Airport to Toome / Toome to Belfast Airport routes.

To book a seat, click here to book now.

To make sure all our customers are comfortable and safe, we limit the size, type and quantity of luggage/belongings that you bring on our buses.

Each passenger is permitted to carry one large suitcase and one hand luggage bag each.

If you require extra pieces of luggage you can purchase excess luggage with our customer support team by calling 02871269996. Each piece of extra luggage is charged at £10 per item. Please be advised that this cannot be booked online.

We reserve the right to refuse permission for you to bring any item on to our buses.

Unfortunately, we cannot carry golf clubs, surf boards, canoes, kayaks, bicycles (even those in a box) or any over sized sports or musical gear. Drivers will not be able to accommodate these items even if you have made a reservation. Please read our terms and conditions for more information.

Animals of any species are not permitted on any of our buses, either in the cabin with the passengers or in the storage compartment. Guide dogs and assistance dogs are allowed at all times.

Smoking and the use of electronic cigarettes are strictly forbidden at any time on our buses.

Yes we are currently upgrading our fleet to luxury 16 seater vehicle’s all of these will be fitted with power points at specific seats As many of us now travel with i-phone, laptop, DVD players etc., and this is something we are asked for more frequently.

Our buses do not have toilets on board. Please be advised that there are toilet facilities at our headquarters.

In the event of flight delays we are happy to find you a seat on the next available service at no extra charge, providing there is availability to do so. Equally, if you arrive earlier than scheduled we’ll be happy to find you a seat on an earlier service providing we have seats to do so. Its not necessary to contact the office, although if you do know well ahead of time that there is a delay it can make it easier to change the reservation. However, we will always defer to the driver at the airport who will know exactly what is available.

This is probably one of the hardest customer service decisions that we have to make on a daily basis. We know it only takes 10 seconds to miss a bus, and when you do miss it, you’re left feeling frustrated, very often tired and annoyed. But, we also have to guarantee – as best we can – the delivery of our timetable, so that when our passengers’ book, they know when they will arrive and depart.

Our rules are as follows: if we have passengers that are reserved, the driver will wait 60 seconds past the time of departure from the airport. We will then depart the airport with an empty seat or in some instances will reallocate your seat to passengers who have been delayed from previous services or who are present early from later services. However, we will always honour your booking on the next available service with available seats. If we are unable to do this we will issue a refund of your ticket.

Airporter departure times are strictly adhered to, so if you are booked to leave Derry/Londonderry at (for example) 0530, the coach departs at 0530 on the dot.

You have several options for this one; the one that most people choose is to use our Award Winning private transport which was designed to accommodate one leg of the journey by schedule service and the other leg of the journey by private coach bus (depending on the size of your group). You make all your arrangements with us, we book everything for you and you can choose your private transfer at whatever time you choose, and will be automatically adjusted if your flight is delayed. So for example, let’s say you have an outgoing flight at 3:00pm but the return flight isn’t in until 1:00am – you could take the 11:30am Airporter coach departure on the way out, and we’ll arrange a private transfer to pick you up after your holiday at 1:00am. The cost depends on the size of your group, so give us a shout for more details.

No, there is no parking at the airporter office or anywhere on the Da Vinci Complex. Cars and taxis are permitted strictly on a pickup and dropoff basis. Please be aware that clamping is in operation 24 hours a day.