Frequently Asked Questions

The best advice is YES. Passengers travelling to and from the Airport want to know that there seat are guaranteed and we do not want to disappoint anyone. If you have not booked however you can purchase tickets on the day providing there is availability on the coach. Click here to book now.

The coaches all depart from and arrive at the Foyleside Shopping Centre Coach Park on Foyle Street, this is marked on the booking system as Foyleside Shopping Centre – Coach Park. The postcode is BT48 6AT. You can find out more information about our location here. This new pick up point is in a central location within the City and provides ease of access to onward travel and to City Centre hotels and accommodation.

Yes, there is ample car parking available in the Foyleside Shopping Centre car park and there is a special discounted rate for Airporter customers. See our car parking page for more details.

Yes, but again, this can’t be booked in such detail, so if you have passengers getting on at different places, book the seats for the FIRST pickup (for example, Altnagelvin) and in the comments section add the additional stops (for example, “one passenger getting on at Claudy”)

The coach at the International Airport departs AND arrives at a bus stop opposite the entrance door. Here’s how we explain the location if you have arrived at the airport and are departing the International airport: Go out the exit doors and cross the pedestrian crossing. You’ll find yourself on a long pedestrian island; turn left and walk up the pedestrian island to where you’ll find two large bus stops. This is where you’ll find our Airporter coaches and the Translink buses (and timetables for both).

It’s not necessary to have a printed copy of your ticket (though the truth is, our customers often feel more confident travelling with one, particularly on the journey FROM the airports). Whether you book by phone or online you will be issued with a CONFIRMATION number (or REFERENCE number, both mean the same thing) and this number is all you need as proof of booking and payment.

There are a number of ways to purchase Airporter tickets. The quickest way is to book online using our secure booking system, available 24 hours a day, and it’s always best to purchase your tickets before you travel, to ensure you will get a seat on the service that suits your flight times. You can also book with our Customer Service Team during office hours and pay by card. If you prefer to pay by cash you can book your tickets at the Customer Service Desk at Foyleside Shopping Centre. If you arrive at the airport and you haven’t booked a seat, you can purchase tickets (single or return) from the Belfast Welcome Centre, located in the arrivals area of the Belfast International Airport. If you wait to purchase your ticket from the Airporter driver, you can only purchase a single fare and the driver will only be able to accept cash.

Drivers can only take cash for a one-way journey. This is however subject to availability and pre booking is always advised.

All Airporter passengers must have their own seat, including infants and children. Please book the exact number of passengers that are travelling in your party, including infants and children.

If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.

For the safety of your children we insist that all children use a car seat and it is your responsibility to provide an age appropriate seat. Airporter provides booster seats suitable for children not less than 3 years old.

We do not have any specific student discount rates. However, passengers can avail of our frequent discounts offered online. These are advertised via our social media links and website.

Airporter do not participate in any concessionary fare schemes.

This applies to all DfI Smartpasses (60+, 65+, ROI and half fare passes), Republic of Ireland Travel cards or UK bus passes.

For regular promotions and discounts please follow us on Facebook & Twitter

For full timetable information go to www.airporter.co.uk.

Cancellations must take place during office hours, 24 hours notice is required.

With Cancellation insurance a full refund will be applicable (less the cost of the insurance) for those who have not purchased the insurance a credit may be issued for the journey but not a refund. Once the journey has past, however, the tickets cannot be amended or refunded.

In the case of a partial cancellation i.e the cancellation of one leg of your journey, you will be refunded the difference in a one way & return journey (not half a return fare).

You can find our timetable by clicking here.

To book a seat, click here to book now.

To make sure all our customers are comfortable and safe, we limit the size, type and quantity of luggage/belongings that you bring on our buses.

Each passenger is permitted to carry one large suitcase and one hand luggage bag each.

If you require extra pieces of luggage you can purchase excess luggage with our customer support team by calling 02871269996. Each piece of extra luggage is charged at £10 per item. Please be advised that this cannot be booked online.

We reserve the right to refuse permission for you to bring any item on to our buses.

Unfortunately, we cannot carry golf clubs, surf boards, canoes, kayaks, bicycles (even those in a box) or any over sized sports or musical gear. Drivers will not be able to accommodate these items even if you have made a reservation. Please read our terms and conditions for more information.

Animals of any species are not permitted on any of our buses, either in the cabin with the passengers or in the storage compartment. Guide dogs and assistance dogs are allowed at all times.

Smoking and the use of electronic cigarettes are strictly forbidden at any time on our buses.

Yes we are currently upgrading our fleet to luxury 16 seater vehicle’s all of these will be fitted with power points at specific seats As many of us now travel with i-phone, laptop, DVD players etc., and this is something we are asked for more frequently.

Our buses do not have toilets on board. However, there are toilets in the Tourist Information Centre located beside the Airporter pick up point and on the ground floor of the Foyleside Shopping Centre.

In the event of flight delays we are happy to find you a seat on the next available service at no extra charge, providing there is availability to do so. Equally, if you arrive earlier than scheduled we’ll be happy to find you a seat on an earlier service providing we have seats to do so. Its not necessary to contact the office, although if you do know well ahead of time that there is a delay it can make it easier to change the reservation. However, we will always defer to the driver at the airport who will know exactly what is available.

This is probably one of the hardest customer service decisions that we have to make on a daily basis. We know it only takes 10 seconds to miss a bus, and when you do miss it, you’re left feeling frustrated, very often tired and annoyed. But, we also have to guarantee – as best we can – the delivery of our timetable, so that when our passengers’ book, they know when they will arrive and depart.

Our rules are as follows: if we have passengers that are reserved, the driver will wait 60 seconds past the time of departure from the airport. We will then depart the airport with an empty seat or in some instances will reallocate your seat to passengers who have been delayed from previous services or who are present early from later services. However, we will always honour your booking on the next available service with available seats. If we are unable to do this we will issue a refund of your ticket.

Airporter departure times are strictly adhered to, so if you are booked to leave Derry/Londonderry at (for example) 0530, the coach departs at 0530 on the dot.

Absolutely! Our 16-seater Mercedes coaches are available to book for a private transfer – to any airport – and you can do so with our Customer Service Team on 028 7126 9996. Prices will vary based on the airport and the number of pick up and drop off locations, but start at £150 per transfer between Belfast International and one pick-up or drop-off location in Derry/Londonderry. A private transfer can be booked for any time, day or night, and will wait for your flight even if you are delayed.