Frequently Asked Questions – Tickets and Refunds

FAQ’s – Tickets and Refunds

Do I have to book Airporter?

The best advice is YES. Passengers travelling to and from the Airport want to know that there seat are guaranteed and we do not want to disappoint anyone. If you have not booked however you can purchase tickets on the day providing there is availability on the coach.

Do I need to print my ticket?

It’s not necessary to have a printed copy of your ticket (though the truth is, our customers often feel more confident travelling with one, particularly on the journey FROM the airports). Whether you book by phone or online you will be issued with a CONFIRMATION number (or REFERENCE number, both mean the same thing) and this number is all you need as proof of booking and payment.

How can I purchase a ticket?

There are a number of ways to purchase Airporter tickets. The quickest way is to book online using our secure booking system, available 24 hours a day, and it’s always best to purchase your tickets before you travel, to ensure you will get a seat on the service that suits your flight times. If you prefer to pay by cash you can book your tickets at the Customer Service Desk at Foyleside Shopping Centre. If you arrive at the airport and you haven’t booked a seat, you can either purchase tickets (single or return) from the Belfast Welcome Centre, located in the arrivals area of both Belfast International and George Best Belfast City airport. If you wait to purchase your ticket from the Airporter driver, you can only purchase a single fare and the driver will only be able to accept cash.

Can I pay cash to the driver?

Drivers can only take cash for a one-way journey. This is however subject to availability and pre booking is always advised.

Are you travelling with children and infants?

All Airporter passengers must have their own seat, including infants and children. Please book the exact number of passengers that are travelling in your party, including infants and children.

If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.

For the safety of your children we insist that all children use a car seat and it is your responsibility to provide an age appropriate seat. Airporter provides booster seats suitable for children not less than 3 years old.

Do you offer a discounted rate for students?

We do not have any specific student discount rates. However, passengers can avail of our frequent discounts offered online. These are advertised via our social media links and website.

Can I amend the date or time of my ticket after purchase?

Tickets can be amended up to 24 hours prior to the travel date/time. Please be advised that some changes may incur extra charges. You can do this by calling our Customer Service Helpline on

+44 (0)28 7126 9996

Can I cancel my Airporter ticket?

As long as we know before you travel, then absolutely! Cancellations have to take place during office hours (24 hours’ notice is what’s in the terms and conditions), but as long as we know about it, we can cancel all or part of your ticket. In the case of those purchasing our Cancellation insurance a full refund will be applicable (less the cost of the insurance) for those who have not purchased the insurance a credit may be issued for the journey but not a refund. Once the journey has past, however, the tickets cannot be amended or refunded.

Derry~Londonderry to/from the Belfast Airports