Frequently Asked Questions – Tickets and Refunds

The best advice is YES. Passengers travelling to and from the Airport want to know that there seat are guaranteed and we do not want to disappoint anyone. If you have not booked however you can purchase tickets on the day providing there is availability on the coach.

It’s not necessary to have a printed copy of your ticket (though the truth is, our customers often feel more confident travelling with one, particularly on the journey FROM the airports). Whether you book by phone or online you will be issued with a CONFIRMATION number (or REFERENCE number, both mean the same thing) and this number is all you need as proof of booking and payment.

There are a number of ways to purchase Airporter tickets: The best way to book is online at www.airporter.co.uk, and it’s always best to purchase your tickets online before you travel. You can also book with our Customer Service Team – in the office or over the phone – and pay by cash or by card. If you arrive at the airport and you haven’t booked a seat, you can either purchase tickets (single or return) from the Belfast Welcome centre, located in the arrivals area of both Belfast International and George Best Belfast City airport. If you wait to purchase your ticket from the Airporter driver, you can only purchase a single fare and the driver will only be able to accept cash.

Drivers can only take cash for a one-way journey. This is however subject to availability and pre booking is always advised.

All child fares under 16 are half the adult fare and must be booked with an adult.  All Airporter passengers must have their own seat, including infants. Please book the exact number of passengers that are travelling in your party, including infants.

Airporter has a small number of car seats available for loan, but we strongly recommend you bring your own car seat to ensure you have a seat suitable for your child’s age and weight. If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.

All Airporter passengers must have their own seat, including infants. Please book the exact number of passengers that are travelling in your party, including infants. All child fares under 16 are half the adult fare and must be booked with an adult.

Airporter has a small number of car seats available for loan, but we strongly recommend you bring your own car seat to ensure you have a seat suitable for your child’s age and weight. If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.

We do not have any specific student discount rates. However, passengers can avail of our frequent discounts offered online. These are advertised via our social media links and website.

As long as we know before you travel, then absolutely! Cancellations have to take place during office hours (24 hours’ notice is what’s in the terms and conditions), but as long as we know about it, we can cancel all or part of your ticket. In the case of those purchasing our Cancellation insurance a full refund will be applicable (less the cost of the insurance) for those who have not purchased the insurance a credit may be issued for the journey but not a refund. Once the journey has past, however, the tickets cannot be amended or refunded.