Frequently Asked Questions – Pickups and Drop Offs

The coaches all depart and arrive from the front of our Head office, this is marked on the booking system as Airporter HQ Cityside. The address is 1 Bay Road Derry Londonderry BT48 7SH. We are located in the Da Vinci’s Complex at the bottom of the Culmore road just beside the Ulsterbank and are clearly visible from the roads approaching the Pennyburn roundabout from all directions.

Yes, but again, this can’t be booked in such detail, so if you have passengers getting on at different places, book the seats for the FIRST pickup (for example, Altnagelvin) and in the comments section add the additional stops (for example, “one passenger getting on at Claudy”)

The coach at the International Airport departs AND arrives at a bus stop opposite the entrance door. Here’s how we explain the location if you have arrived at the airport and are departing the International airport: Go out the exit doors and cross the pedestrian crossing. You’ll find yourself on a long pedestrian island; turn left and walk up the pedestrian island to where you’ll find two large bus stops. This is where you’ll find our Airporter coaches and the Translink buses (and timetables for both).

Yes, though by default. Our scheduled service connects both the George Best Belfast City airport AND the Belfast International Airport to Derry/Londonderry, so by default we also offer a connecting service between the airports and we always have seats available. These seats cost just £10.00 per person can be booked at the Belfast Welcome desk at either airport or purchased from the driver.

This is probably one of the hardest customer service decisions that we have to make on a daily basis. We know it only takes 10 seconds to miss a bus, and when you do miss it, you’re left feeling frustrated, very often tired and annoyed. But, we also have to guarantee – as best we can – the delivery of our timetable, so that when our passengers’ book, they know when they will arrive and depart. Our rules are as follows: if we have passengers that are reserved, the driver will wait 60 seconds past the time of departure from the airport. Airporter departure times are strictly adhered to, so if you are booked to leave Derry/Londonderry at (for example) 0530, the coach departs at 0530 on the dot.

You have several options for this one; the one that most people choose is to use our Award Winning private transport which was designed to accommodate one leg of the journey by schedule service and the other leg of the journey by private coach bus (depending on the size of your group). You make all your arrangements with us, we book everything for you and you can choose your private transfer at whatever time you choose, and will be automatically adjusted if your flight is delayed. So for example, let’s say you have an outgoing flight at 3:00pm but the return flight isn’t in until 1:00am – you could take the 11:30am Airporter coach departure on the way out, and we’ll arrange a private transfer to pick you up after your holiday at 1:00am. The cost depends on the size of your group, so give us a shout for more details.

No, there is no parking at the airporter office or anywhere on the Da Vinci Complex. Cars and taxis are permitted strictly on a pickup and dropoff basis. Please be aware that clamping is in operation 24 hours a day.