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Frequently Asked Questions – Pickups and Drop Offs
FAQ’s – Pickups and Drop Offs
Where does the bus leave from in Derry/Londonderry?
The coaches all depart from and arrive at the Foyleside Shopping Centre Coach Park on Foyle Street, this is marked on the booking system as Foyleside Shopping Centre – Coach Park. The postcode is BT48 6AT. You can find out more information about our location here. This new pick up point is in a central location within the City and provides ease of access to onward travel and to City Centre hotels and accommodation.
Where does the bus stop?
Bookings can be made to and from the following bus stops:
The Foyleside Coach Park, Derry~Londonderry, BT48 6AT. More info about our location can be found here
Altnagelvin, Glenshane Road (at the Translink bus stop before the traffic lights at the Hospital)
Claudy Crossroads (Translink Bus Stop)
Dungiven (in the lay by beside the primary school – Translink Bus Stop)
Maghera Flyover (on the main road, opposite the park & ride – Translink Bus Stop)
Yes, there is ample car parking available in the Foyleside Shopping Centre car park and there is a special discounted rate for Airporter customers. See our car parking page for more details.
If travelling in a group, can passengers’ board at different stops e.g. Altnagelvin and Claudy?
Yes, but again, this can’t be booked in such detail, so if you have passengers getting on at different places, book the seats for the FIRST pickup (for example, Altnagelvin) and in the comments section add the additional stops (for example, “one passenger getting on at Claudy”)
Can I stop a bus and get off between stops?
Buses can only pick up and set down passengers at marked bus stops.
You must not attempt to board or alight from a moving bus or from a bus which is stationary at a point which is not a designated bus stop such as traffic lights and road works etc.
Where does the coach leave from at the Belfast International airport?
The coach at the International Airport departs AND arrives at a bus stop opposite the entrance door. Here’s how we explain the location if you have arrived at the airport and are departing the International airport: Go out the exit doors and cross the pedestrian crossing. You’ll find yourself on a long pedestrian island; turn left and walk up the pedestrian island to where you’ll find two large bus stops. This is where you’ll find our Airporter coaches and the Translink buses (and timetables for both).
Where does the coach leave from at the Belfast City airport?
Super easy – exit the George Best Belfast City airport turn left walk roughly 200m along the walkway and the bus stop is on your right.
Does Airporter have a service operating between the two airports?
Yes, though by default. Our scheduled service connects both the George Best Belfast City airport AND the Belfast International Airport to Derry/Londonderry, so by default we also offer a connecting service between the airports and we always have seats available. These seats cost just £10.00 per person can be booked at the Belfast Welcome desk at either airport or purchased from the driver.
Will/Can the bus wait?
This is probably one of the hardest customer service decisions that we have to make on a daily basis. We know it only takes 10 seconds to miss a bus, and when you do miss it, you’re left feeling frustrated, very often tired and annoyed. But, we also have to guarantee – as best we can – the delivery of our timetable, so that when our passengers’ book, they know when they will arrive and depart. Our rules are as follows: if we have passengers that are reserved, the driver will wait 60 seconds past the time of departure from the airport. Airporter departure times are strictly adhered to, so if you are booked to leave Derry/Londonderry at (for example) 0530, the coach departs at 0530 on the dot.
Can I book a private transfer if I want the bus only for my group?
Absolutely! Our 16-seater Mercedes coaches are available to book for a private transfer – to any airport – and you can do so with our Customer Service Team on 028 7126 9996. Prices will vary based on the airport and the number of pick up and drop off locations, but start at £150 per transfer between Belfast International and one pick-up or drop-off location in Derry/Londonderry. A private transfer can be booked for any time, day or night, and will wait for your flight even if you are delayed.