For all our latest offers and promotions go social...
Frequently Asked Questions – Pickups and Drop Offs
FAQ’s – Pickups and Drop Offs
Where does the bus leave from in Derry/Londonderry?
The coaches all depart and arrive from the front of our Head office, this is marked on the booking system as Airporter HQ Cityside. The address is 1 Bay Road Derry Londonderry BT48 7SH. We are located in the Da Vinci’s Complex at the bottom of the Culmore road just beside the Ulsterbank and are clearly visible from the roads approaching the Pennyburn roundabout from all directions.
Where does the bus stop?
Bookings can be made to and from the following bus stops:
Airporter Headquarters, 1 Bay Road, Derry~Londonderry, BT48 7SH
Altnagelvin, Glenshane Road (at the Translink bus stop before the traffic lights at the Hospital)
Claudy Crossroads (Translink Bus Stop)
Dungiven (in the lay by beside the primary school – Translink Bus Stop)
Maghera Flyover (on the main road, opposite the park & ride – Translink Bus Stop)
Toome (on the main road opposite the park & ride – Translink Bus Stop)
If travelling in a group, can passengers’ board at different stops e.g. Altnagelvin and Claudy?
Yes, but again, this can’t be booked in such detail, so if you have passengers getting on at different places, book the seats for the FIRST pickup (for example, Altnagelvin) and in the comments section add the additional stops (for example, “one passenger getting on at Claudy”)
Can I stop a bus and get off between stops?
Buses can only pick up and set down passengers at marked bus stops.
You must not attempt to board or alight from a moving bus or from a bus which is stationary at a point which is not a designated bus stop such as traffic lights and road works etc.
Where does the coach leave from at the Belfast International airport?
The coach at the International Airport departs AND arrives at a bus stop opposite the entrance door. Here’s how we explain the location if you have arrived at the airport and are departing the International airport: Go out the exit doors and cross the pedestrian crossing. You’ll find yourself on a long pedestrian island; turn left and walk up the pedestrian island to where you’ll find two large bus stops. This is where you’ll find our Airporter coaches and the Translink buses (and timetables for both).
Where does the coach leave from at the Belfast City airport?
Super easy – exit the George Best Belfast City airport and go straight across the pedestrian crossing and you’ll find us parked to the left of the taxis.
Does Airporter have a service operating between the two airports?
Yes, though by default. Our scheduled service connects both the George Best Belfast City airport AND the Belfast International Airport to Derry/Londonderry, so by default we also offer a connecting service between the airports and we always have seats available. These seats cost just £10.00 per person can be booked at the Belfast Welcome desk at either airport or purchased from the driver.
Will/Can the bus wait?
This is probably one of the hardest customer service decisions that we have to make on a daily basis. We know it only takes 10 seconds to miss a bus, and when you do miss it, you’re left feeling frustrated, very often tired and annoyed. But, we also have to guarantee – as best we can – the delivery of our timetable, so that when our passengers’ book, they know when they will arrive and depart. Our rules are as follows: if we have passengers that are reserved, the driver will wait 60 seconds past the time of departure from the airport. Airporter departure times are strictly adhered to, so if you are booked to leave Derry/Londonderry at (for example) 0530, the coach departs at 0530 on the dot.
What do I do if my flight is too late for last coach or too early for first coach?
You have several options for this one; the one that most people choose is to use our Award Winning private transport which was designed to accommodate one leg of the journey by schedule service and the other leg of the journey by private coach bus (depending on the size of your group). You make all your arrangements with us, we book everything for you and you can choose your private transfer at whatever time you choose, and will be automatically adjusted if your flight is delayed. So for example, let’s say you have an outgoing flight at 3:00pm but the return flight isn’t in until 1:00am – you could take the 11:30am Airporter coach departure on the way out, and we’ll arrange a private transfer to pick you up after your holiday at 1:00am. The cost depends on the size of your group, so give us a shout for more details.
Is there car parking available?
No, there is no parking at the airporter office or anywhere on the Da Vinci Complex. Cars and taxis are permitted strictly on a pickup and dropoff basis. Please be aware that clamping is in operation 24 hours a day.