Frequently Asked Questions – Delays and Misses

In the event of flight delays we are happy to find you a seat on the next available service at no extra charge, providing there is availability to do so. Equally, if you arrive earlier than scheduled we’ll be happy to find you a seat on an earlier service providing we have seats to do so. It’s not necessary to contact the office, although if you do know well ahead of time that there is a delay it can make it easier to change the reservation. However, we will always defer to the driver at the airport who will know exactly what is available.

This is probably one of the hardest customer service decisions that we have to make on a daily basis. We know it only takes 10 seconds to miss a bus, and when you do miss it, you’re left feeling frustrated, very often tired and annoyed. But, we also have to guarantee – as best we can – the delivery of our timetable, so that when our passengers’ book, they know when they will arrive and depart. Our rules are as follows: if we have passengers that are reserved, the driver will wait 60 seconds past the time of departure from the airport. Airporter departure times are strictly adhered to, so if you are booked to leave Derry/Londonderry at (for example) 0530, the coach departs at 0530 on the dot.