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Frequently Asked Questions – What can I carry on board?
FAQ’s – What can I carry on board?
How much luggage can I carry?
To make sure all of our customers are comfortable and safe, we limit the size, type and quantity of luggage/belongings that you bring on our buses.
Each passenger is permitted to carry one large suitcase and one hand luggage bag each.
We reserve the right to refuse permission for you to bring any item on to our buses.
Can I bring sports equipment on the bus?
Unfortunately, we cannot carry golf clubs, surf boards, canoes, kayaks, bicycles (even those in a box) or any over sized sports or musical gear. Drivers will not be able to accommodate these items even if you have made a reservation.
Are you travelling with children and infants?
All Airporter passengers must have their own seat, including infants and children. Please book the exact number of passengers that are travelling in your party, including infants and children.
If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.
For the safety of your children we insist that all children use a car seat and it is your responsibility to provide an age appropriate seat. Airporter provides booster seats suitable for children not less than 3 years old.
Can I bring my pet on the bus?
Animals of any species are not permitted on any of our buses, either in the cabin with the passengers or in the storage compartment. Guide dogs and assistance dogs are allowed at all times.
Can I take food or drink on the bus?
Usually, yes but hot drinks should be in a suitable travel container such as a flask or takeaway coffee cup with a lid.
Alcohol is strictly forbidden at all times on any vehicle. Please be considerate and avoid eating and drinking items (such as strong smelling foods) which other customers may find unpleasant.