Customer Service Charter

Customer Service Charter

We aim to offer a first class service connecting Derry/Londonderry to the Belfast Airports.

Customer Service is key in the delivery of our service and all our staff serve all our passengers in a courteous professional manner.

We will carry our passengers in vehicles which are clean, modern and comfortable and in a manner which leaves our passengers feeling relaxed, safe and well rested.

We aim to arrive and depart on time, every time, bearing in mind we must take traffic, weather and road conditions into consideration and must always operate strictly within the laws of the road and of our Road Service License.

Our timetable meets the majority of incoming and outgoing flights from both airports (currently 90% to and from Belfast International and George Best Belfast City Airports).

If you are unhappy with our services you can make a complaint. We will investigate all complaints thoroughly and fairly. In all cases we will give you a full explanation and an apology if we have made a mistake. Your comments are essential to help us put things right. If you are not happy with our response to your complaint, you can contact the Consumer Council, an independent body that can take up your complaint on your behalf.

You can contact the Consumer Council at: The Consumer Council The Consumer Council Floor 3, Seatem House 28 – 32 Alfred Street Belfast BT2 8EN Complaints line: 0800 121 6022 Phone or textphone: 028 9067 2488 Fax: 028 9065 7701 E-mail: complaints@consumercouncil.org.uk Website: www.consumercouncil.org.uk