Frequently Asked Questions - Tickets and Refunds | Airporter
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FAQ’s – Tickets and Refunds

Do I have to book Airporter?

The best advice is YES. Passengers travelling to and from the Airport want to know that there seat are guaranteed and we do not want to disappoint anyone. If you have not booked however you can purchase tickets on the day providing there is availability on the coach.

Do I need to print my ticket?

It’s not necessary to have a printed copy of your ticket (though the truth is, our customers often feel more confident travelling with one, particularly on the journey FROM the airports). Whether you book by phone or online you will be issued with a CONFIRMATION number (or REFERENCE number, both mean the same thing) and this number is all you need as proof of booking and payment.

Can I purchase my ticket at the airports?

There are a number of ways to purchase Airporter tickets: The best way to book is online at www.airporter.co.uk, and it’s always best to purchase your tickets online before you travel. You can also book with our Customer Service Team – in the office or over the phone – and pay by cash or by card. If you arrive at the airport and you haven’t booked a seat, you can either purchase tickets (single or return) from the Belfast Welcome centre, located in the arrivals area of both Belfast International and George Best Belfast City airport. If you wait to purchase your ticket from the Airporter driver, you can only purchase a single fare and the driver will only be able to accept cash.

Can I pay cash to the driver?

Drivers can only take cash for a one-way journey. This is however subject to availability and pre booking is always advised.

Do you have a reduced child fare?

All child fares under 16 are half the adult fare and must be booked with an adult.  All Airporter passengers must have their own seat, including infants. Please book the exact number of passengers that are travelling in your party, including infants.

Airporter has a small number of car seats available for loan, but we strongly recommend you bring your own car seat to ensure you have a seat suitable for your child’s age and weight. If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.

Travelling with Infants

All Airporter passengers must have their own seat, including infants. Please book the exact number of passengers that are travelling in your party, including infants. All child fares under 16 are half the adult fare and must be booked with an adult.

Airporter has a small number of car seats available for loan, but we strongly recommend you bring your own car seat to ensure you have a seat suitable for your child’s age and weight. If the correct number of passengers are not booked we cannot guarantee we will have additional capacity and the driver cannot carry any passengers that are not in a seat.

Do you offer a discounted rate for students?

We do not have any specific student discount rates. However, passengers can avail of our frequent discounts offered online. These are advertised via our social media links and website.

Can I use my Smartpass?

Absolutely! Passengers who have a DRD Smartpass that has been issued by the Department of Regional Development can travel for free on our services. To qualify for free travel passengers must produce their card number upon booking and show their card to the driver on the day of travel.

For more information on how to apply for a Smartpass follow the link below:

www.nidirect.gov.uk/articles/60senior-smartpass

What happens if I forget my DRD Smartpass?

Smartpasses must be produced when travelling. Passengers without a valid Smartpass will be required to pay the appropriate standard fare for the journey.

More information on lost/out of date Smartpasses can be found here

www.nidirect.gov.uk/articles/60senior-smartpass

Can I use my UK bus pass?

No, each region within the UK pays the cost for their own regions’ users, so the only passes which we can accept are the 65+ (blue), the 60+ (orange) and the ROI (purple) Smartpasses issued by the DRD. You must present your pass to our staff at the time of booking and we take the Smartpass number off it. We also accept the blind passes and the half fare passes which are issued by the DRD (Northern Ireland). For more information on the eligibility for these passes contact the DRD or your local Ulsterbus station.

Can I amend the date or time of my ticket after purchase?

Tickets can be amended up to 24 hours prior to the travel date/time. Please be advised that some changes may incur extra charges. You can do this by calling our Customer Service Helpline on

+44 (0)28 7126 9996

Can I cancel my Airporter ticket?

As long as we know before you travel, then absolutely! Cancellations have to take place during office hours (24 hours’ notice is what’s in the terms and conditions), but as long as we know about it, we can cancel all or part of your ticket. In the case of those purchasing our Cancellation insurance a full refund will be applicable (less the cost of the insurance) for those who have not purchased the insurance a credit may be issued for the journey but not a refund. Once the journey has past, however, the tickets cannot be amended or refunded.

Derry~Londonderry to/from the Belfast Airports